The Internal Revenue Service has issued new guidance for the 2026 tax filing season, warning taxpayers that call center demand typically rises sharply around Presidents Day. Each year, this period brings a noticeable spike in phone inquiries, longer hold times, and slower response speeds. Because of this expected surge, the agency is encouraging people to rely more on online IRS tools instead of calling whenever possible. These digital services are available all day and night and can help taxpayers complete most common tasks without waiting on the phone.

This warning comes at a time when the current filing season is already projected to be larger than last year’s. With more returns expected and more people filing electronically, the IRS is trying to guide taxpayers toward faster and more efficient self-service options.

Why the 2026 Filing Season Is Expected to Be Busier

The IRS has projected that it will receive around 164 million individual tax returns during the 2026 filing season. That number is significantly higher than the roughly 140 million returns expected in the previous season. Growth in electronic filing, population changes, and expanded credit programs are some of the reasons behind the higher estimate.

A busier season usually leads to more questions from taxpayers about refunds, credits, identity verification, notices, and payment plans. When more people try to call at the same time, wait times increase. Historically, the days around Presidents Day have produced some of the highest call volumes of the entire season. To reduce stress for both taxpayers and support staff, the IRS is strongly recommending that people check online resources first before dialing IRS phone numbers.

IRS Online Tools Are Available 24/7

The IRS highlights its “Let Us Help You” section on IRS.gov as the best starting point for most taxpayers. This area of the website brings together many self-service tools in one place. These tools allow users to check refund status, review notices, make payments, research credits and deductions, and get answers to common filing questions.

One of the most useful features is the IRS Individual Online Account. After secure sign-in, taxpayers can view their adjusted gross income from prior years, download tax transcripts, and review account balances. They can also set up payment plans, make payments, or cancel scheduled payments. The system also allows users to enroll in or retrieve an Identity Protection PIN, which helps protect against tax-related identity theft.

Because these services are automated and web-based, they do not slow down during holidays or peak demand hours. This makes them a reliable option when phone lines are overloaded.

Electronic Filing and Direct Deposit Remain the Fastest Option

The IRS continues to repeat a key message for 2026: filing electronically and choosing direct deposit is still the fastest and safest way to receive a tax refund. Electronic filing reduces errors because the software checks for missing or incorrect information before submission. It also speeds up IRS processing compared to paper returns.

Direct deposit is considered safer than paper refund checks. Electronic deposits go straight into a bank account and are not exposed to mail delays, theft, or physical loss. Treasury policy changes have also started moving away from paper checks. Since late 2025, the Treasury Department has been gradually reducing the use of paper refund checks, encouraging more taxpayers to receive funds electronically.

This shift means taxpayers who still rely on mailed checks may experience slower delivery compared to those using direct deposit.

Tools That Help Answer Tax Questions

For taxpayers who are unsure about filing status, credit eligibility, or whether certain income is taxable, the IRS provides an Interactive Tax Assistant online. This question-and-answer tool walks users through tax topics using simple prompts. Based on responses, it provides guidance tailored to the individual situation.

There are also updated guidance pages covering recent tax law changes that affect credits and deductions. These pages are designed to explain new provisions in plain language so taxpayers can understand how rule changes may affect their return.

These digital helpers are meant to reduce confusion and lower the need for phone support, especially during the busiest weeks of the season.

How Refund Tracking Works in 2026

Taxpayers who are waiting for their refunds can use the “Where’s My Refund?” tracking tool on the IRS website. This tool updates once per day and usually begins showing status details within 24 hours after an electronically filed return is accepted. For paper-filed returns, updates take longer because processing takes more time.

People who claim credits such as the Earned Income Tax Credit or the Additional Child Tax Credit often see refund timing differences because of extra review steps required by law. For early filers who claim these credits, refund status updates are commonly visible by late February once required checks are completed.

Checking refund status online is much faster than calling, and it reduces pressure on phone lines during peak demand periods.

Free Help Is Available for Qualified Taxpayers

The IRS also reminds taxpayers that free preparation help is available for those who qualify. Volunteer-based programs provide no-cost basic tax return preparation through IRS-certified helpers. These programs are designed mainly for lower-income households, seniors, and people with disabilities. Appointments are usually required, and availability varies by location.

In addition, the IRS provides guidance on how to choose a reputable tax preparer. Taxpayers are warned to avoid dishonest or “ghost” preparers who do not sign returns they prepare. Using a qualified and transparent preparer reduces the risk of errors and fraud.

The Main Message for Taxpayers This Season

The core message from the IRS for the 2026 season is simple. Expect heavier demand around Presidents Day and plan ahead. Taxpayers should use online tools first, file electronically when possible, and choose direct deposit for refunds. Doing so can save time, reduce stress, and avoid long phone wait times.

Digital services now cover most common tax needs, from refund tracking to payment setup. By using these systems, taxpayers can get faster answers and keep the filing process moving smoothly even during the busiest weeks.

Disclaimer

This article is for general informational purposes only and is not official tax advice. Tax rules can change, and individual situations differ. Always verify details through the official IRS website or consult a qualified tax professional before making filing or payment decisions.